Africa largest book store
By: (Author) Josh Liebman
Extended Catalogue
Delivery fee
Delivery in 10 to 14 days
When every member of staff embraces why guests visit and considers the alternative options they had, you unlock a powerful mindset: The Hospitality Mentality.
Guest experience expert Josh Liebmans The Hospitality Mentality is a framework that leverages a companys greatest assetits peopleand enables all staff members, especially those on the front line, with tools to enhance the guest experience in powerful ways, creating a strong desire to return and share their experience with others.
Business leaders will gain inspiration to take their service standard to the next level, knowing that this is an area that cannot plateau. Readers will be motivated to go above and beyond guests expectations through creating hyper-personalized experiences, amplifying enthusiasm, anticipating needs, and crafting superior wow moments that solidify memories that take satisfaction to the next level. By maximizing the benefit of guest feedback and directly addressing complaints, service providers can strengthen their relationship with their guests, ultimately leading to business/brand loyalty.
The impact of The Hospitality Mentality is more than a warm, fuzzy feelingit will drive a business forward.
Get The Hospitality Mentality by at the best price and quality guranteed only at Werezi Africa largest book ecommerce store. The book was published by Morgan James Publishing llc and it has pages. Enjoy Shopping Best Offers & Deals on books Online from Werezi - Receive at your doorstep - Fast Delivery - Secure mode of Payment
