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The Call Centre Training Handbook : A Complete Guide to Learning and Development in Contact Centres

By: (Author) Ph.D. Wilson John P.

Extended Catalogue

Ksh 9,350.00

Format: Hardback or Cased Book

ISBN-10: 0749450886

ISBN-13: 9780749450885

Publisher: Kogan Page Ltd

Imprint: Kogan Page Ltd

Country of Manufacture: GB

Country of Publication: GB

Publication Date: Dec 3rd, 2008

Print length: 336 Pages

Weight: 734 grams

Dimensions (height x width x thickness): 24.60 x 16.30 x 2.90 cms

Product Classification: Personnel & human resources management
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The Call Centre Training Handbook provides line managers, trainers and coaches with practical training and measurement techniques for improving call centre and contact centre performance around the world.

Get The Call Centre Training Handbook by at the best price and quality guranteed only at Werezi Africa largest book ecommerce store. The book was published by Kogan Page Ltd and it has pages. Enjoy Shopping Best Offers & Deals on books Online from Werezi - Receive at your doorstep - Fast Delivery - Secure mode of Payment

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