Employee engagement has an enormous impact on organisational outcomes. Extensive research consistently demonstrates a strong positive relationship between high levels of employee engagement and desired organisational outcomes such as customer satisfaction, safety, low turnover, productivity, and profitability. Engagement refers to a high level of motivation to perform well at work combined with passion for the work. Engaged employees are absorbed intellectually and emotionally in their work and vigorously invest their best efforts in producing the outcomes needed for the organisation to achieve its goals. This book discusses managing employee engagement as well as managing public employees in public interest.
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