The author covers 14 tools to help you find the information you need. He shows you how these tools can be combined with a set of simple problem-solving steps that can act as a powerful change agent to cope with process problems. With the Five-Step Problem-Solving Process, the first two steps are to identify the problem and then clearly state what needs improvement. Then after determining what causes the problem, one should evaluate alternatives, identifying the actions needed to reduce or eliminate the problem. Next one implements these actions on a trial basis to determine their effectiveness, and then standardizes the working ones to ensure that useful actions are preserved.
The author covers fourteen tools to help you find the information you need and offers step-by-step instructions for constructing each one. He shows you how these tools can be combined with a set of simple problem-solving steps that can act as a powerful change agent to help reduce or eliminate process problems.
Five-Step Problem-Solving Process
Identify the problem: Clearly state what needs improvement.
Analyze: Determine what causes the problem to occur.
- Evaluate Alternatives: Identify and select actions to reduce or eliminate the problem.
- Test Implement: Implement these actions on a trial basis to determine their effectiveness.
- Standardize: Ensure that useful actions are preserved.
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