Provides a client centred approach for leaders and change agents. This work shows how to become client-centred by empowering clients and supporting them right through to the point where the new behaviour replaces the old. It also includes issues, dilemmas and the operational styles of both internal and external change agents.
Consulting for Real People: a client centred approach for leaders and change agents 2/e shows you how to become truly client-centred by empowering your client and supporting them right through to the point where the new behaviour replaces the old. Formerly titled ''||''''''Client-Centred Consulting: A practical guide for internal advisers and trainers''||'''''' this highly successful book has been fully updated to reflect advances in the field. The scope of the book has also been expanded to include issues, dilemmas and the operational styles of both internal and external change agents. Other new topics covered include change management issues for leaders, managing large-scale organisational changes, and ways in which change agents can empower themselves and their clients. The book begins with an exploration of all aspects of change management from the perspective of consultant, manager or team leader. It goes on to explore the range of consulting styles available and the structure of the consultant-client relationship. Finally it explains why successful change agents must have a high level of personal power and self-esteem and it explores ways in which these can be acquired.
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